When Will I
Arrive: We recommend that you arrive 15 minutes
before your appointed time to allow introductions,
consultation, and when necessary, to complete
your confidential health history form. When arriving for
the first time, make sure to allow for time to find the exact
location.
What If I Am Late For My
Appointment:
We schedule appointments according to our therapists' availability
and specialty. Should you arrive late for your appointment,
we may have to shorten your session
accordingly. As a courtesy to all clients, our treatments are
completed as scheduled.
What If I Need To
Cancel Or Change My Appointment: We schedule appointments according
to our therapists' availability and specialty. Cancellations
of single services require a 24-hour notice, and cancellation
of packages require a 48-hour notice. Failure to cancel within
this time frame or earlier may result in a cancellation fee of
50%. If you are using a gift certificate for this appointment,
the gift certificate may be voided. Your consideration and
understanding is greatly appreciated.
Packages
and Specials:
All services for day packages must be experienced in the same visit and there are no substitutions. When making an appointment for a day package or multiple services, a credit card or a gift certificate is required. Specials can not be combined with any other discounts.
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Referrals:
We take great pride
in our service and your endorsements are extremely important
to us. We would like to thank you in a BIG way! For every new
client you send us that comes in for a facial, hour massage,
or body scrub, we will give you a $25 credit towards your next
service. Yes, $25. That's how
much we value your recommendation. So make sure they write YOUR name down
when they fill out their intake
form.
Payment: All payments are
due at time of service. We accept cash, check, Visa, Mastercard,
Discover, American Express, and Serenity ~ A Day Spa gift
certificates. There is a $35 return check
fee.
Gratuities: You will be pampered
by Licensed Massage Therapists and Certified Estheticians who
take pride in their work. Please show your appreciation for
their wonderful service with a gratuity. 18%-20% is customary.
The services on this website do not have gratuity included in
the price.
Cell Phones: To respect all
of our clients, we ask that your cell phone be silenced and
you refrain from taking calls while inside the spa.
We are not responsible for lost or stolen articles. Please leave valuables at home. We are a smoke-free environment.
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